Last year, we discussed the Everything as a Service (XaaS) model and concluded that the pandemic’s impact and the subsequent shift to remote work and distributed teams paved the way for the rise of this type of service. It’s not surprising, then, that many companies are now widely adopting the Device as a Service (DaaS) model to deal with their needs of IT equipment.
Gartner predicts that DaaS adoption will increase over 150% between 2020 and 2023, turning it into a critical asset for companies all across the board. However, that’s especially true for distributed companies, which are now finding a valuable ally in this model. I’ll discuss why here but first let’s do a quick overview of what DaaS is.
What is DaaS?
Device as a Service (DaaS) is a service model through which providers offer management services and IT equipment to individuals, teams, and companies. In other words, people can go to those providers to get PCs, smartphones, tablets, and other devices they need to work for an established fee.
The idea behind such a service is relieving individuals, teams, and companies from having to purchase those devices themselves. As such, DaaS has the same spirit as the rest of the “as-a-service” offerings out there: helping people get what they need to work in a more cost-effective way.
There are several benefits to DaaS for all of its users. First and foremost, there’s the cost savings I’ve just mentioned. Then, there’s the added bonus of outsourcing the device management to the provider, which will be fully in charge of tracking devices, updating and upgrading them, and making sure that all the team has the equipment it needs at all times.
There’s also the ability to scale up and down devices as needed as well as the ability to access the latest hardware in the market without having to invest large amounts of money. Finally, there’s another potential benefit, provided that it makes sense in your budgetary strategy: device-related budget goes from capital expenditure to operating expense. This allows for a more predictable budget without surprise expenses coming from unexpected maintenance and replacement costs.
I’m fairly certain that some of you are already convinced that DaaS is at least worth checking out based on the benefits outlined above. However, there are other reasons why this service model might make sense for you.
One of the most important ones is the possibility to use this service as a strategic asset to power your digital transformation. How come? By hiring DaaS services, you can focus on more relevant tasks to your digital journey, including developing custom solutions, automating processes, and streamlining your workflow.
What’s more, DaaS providers offer complete support when it comes to the equipment they provide. Thus, they don’t just replace devices when they stop working, get old, or need maintenance, but at all times. That means that they’re the ones that deal with updates, upgrades, and maintenance, all conducted remotely. In that way, your IT team can focus on other issues with the pace of mind that someone is offering device support to the entire organization.
This is a crucial aspect of DaaS, as having a dedicated team behind the equipment also provides you with increased security. That’s because there are professionals supporting your back, making sure that all software within your corporate network is up to date and that all vulnerabilities are dealt with. Given how essential cybersecurity has become over the years, that’s a benefit you can neglect.
Finally, DaaS can increase your team’s efficiency and performance. Since this service equips teams with the latest technology and responds to issues quickly, employees won’t have to wait for overwhelmed IT professionals to fix their issues or executives approving IT budget to renew the equipment they use. It’s a streamlined service that lets people focus on what’s important—their work.
DaaS as a Pillar for the Distributed Company
Today’s businesses depend on technology for their operations to be consistent, efficient, and secure. Traditionally, companies met all those needs with an in-house IT team that managed devices and team needs around them. But as people started working remotely and companies embraced the distributed approach, IT teams started to struggle to provide the same level of service in-house professionals were getting to remote workers.
That isn’t because there aren’t solutions and methodologies available for IT teams to cater to distributed teams. That’s mostly because IT teams might still adhere to an older way of working that doesn’t fit well with people working from outside the offices. Maybe it’s an unconscious bias, perhaps it’s the increased pressure on the IT professionals from the people that share the offices with them, or maybe it’s the inability to see the issues remote workers face.
In that context, DaaS proves to be a perfect asset for distributed companies, as the model was born to serve people remotely. DaaS providers have established methods to ensure that each team member receives the devices they need when they need them. Additionally, they have regular refresh cycles to guarantee device management, ensuring that devices display optimal performance while relieving in-house IT teams from having to do it themselves.
Thus, the in-house IT teams can focus on pushing for transformational projects, including developing custom solutions, reimagining operations, and processes, or even proposing new strategies towards digital transformation. In the meantime, IT professionals can learn a few tricks or two from the DaaS provider on how to equip, manage, and maintain remote teams.
Does this all mean that DaaS is the way to go for you? Not necessarily. The fact that its adoption is increasing and that there are plenty of benefits doesn’t directly translate to an undeclinable measure. DaaS might still not be for you if your team already has the know-how to deal with remote device management, if your strategy focuses on investments rather than on subscriptions, or if your organization has the digital maturity to empower your team with tech at all times.
As I said in the title, this should at least bring DaaS to your attention and invite you to consider this solution that’s quickly becoming a trend—and that could quickly become the norm for distributed companies at some point in the future.