Data Analysis Tools for Your Company
There are many different data analytics tools to boost your business, including a range of
ServiceNow has been boosting the workflows of businesses everywhere for 2 decades, solidifying its position as the go-to option for IT operations management as well as for improving customer and employee experience processes. Yet, for all its powerful features, ServiceNow isn’t the only option out there for that purpose.
There are many companies out there that offer alternative solutions for ServiceNow’s suite of applications. While there are too many to list, the most important ones include:
Spiceworks is another ServiceNow alternative you should consider, especially if you’re a small business. That’s because Spiceworks is a free alternative to ServiceNow that comes packed with a robust set of features for IT management. Other differences include:
While Spiceworks has a strong range of features out of the box, ServiceNow boasts an even larger collection of tools and options, which are highly customizable to fit pretty much any environment.
Both Spiceworks and ServiceNow are fairly straightforward and easy to use, but ServiceNow can get more complex, especially when you want to fine-tune the platform’s behavior.
Since ServiceNow is more customizable than Spiceworks, you’ll want the former in case you need to adjust visualizations and reports to your liking.
Both services have vibrant communities that are ready to help you with any issue you might encounter. Additionally, the features of both ServiceNow and Spiceworks can be extended with add-ons and extensions, although ServiceNow offers more options.
ServiceNow is a great platform for any business, though smaller companies might not take advantage of all its features. That’s why those companies should look for the more cost-efficient Spiceworks.
Freshdesk is yet another of the ServiceNow competitors, though one more geared toward customer retention and customer support. Here are some of the most important differences between Freshdesk and ServiceNow:
In theory, both Freshdesk and ServiceNow have strong and wide features for virtually every task you can think of related to the help desk. However, Freshdesk doesn’t offer many of them out of the box, and each user has to install and deploy them.
Freshdesk is one of the most easy-to-use platforms in its category. Besides that, it’s extremely intuitive and very fast. ServiceNow, for its part, can be intuitive, but its many customization options and complexity affect its ease of use.
Both platforms are extremely flexible and highly customizable, though ServiceNow offers more in the way of personalization.
Freshdesk offers a free plan that can support up to 10 agents. However, it doesn’t offer omnichannel support or most of its interesting features (which are all paid). Freshdesk, though, has multiple integration options for many well-known services. ServiceNow doesn’t have a free plan but offers superior support and training with its paid plans.
ServiceNow is all about midsize to big companies, while Freshdesk can be perfect for any kind of company—even freelancers.
ServiceNow is a great platform for automating IT management and its related operations, especially because it’s feature-packed and highly customizable. However, if you need alternatives with even more personalization options (to the point where you can adjust anything your business needs), then it’s worth considering some of the following open-source alternatives to ServiceNow:
There are many options to pick from when it comes to selecting an IT workflow management platform. ServiceNow is often the first choice, but the market is filled with off-the-shelf alternatives that can do a great job, from proprietary software to open-source solutions. However, if you want ultimate control over the deployment of your IT workflow management, you should build your own custom tool.
By choosing a custom development workflow management tool, you can rest assured that the platform will fit your operational needs and boost your processes without you needing to radically change those processes to make them work in a pre-built environment. In other words, partnering with a custom development workflow management company can help you create the workflow platform you need seamlessly integrated into your digital environment and with total control over its capabilities.
It doesn’t matter whether you need to adopt a new IT workflow platform, upgrade your existing implementation, or build a new tool from the ground up: At BairesDev, we have the expertise to help you achieve your goals. We have decades of combined experience working with IT workflows and understand how to leverage available tech resources to improve any and all operations.
Are you ready to take your IT workflow to the next level?
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