If you’ve been impressed by agentic AI demos, I don’t blame you. You watch these agents work through problems, pull together different tools, and produce results that genuinely surpass expectations. But what happens when the demo’s over? How do you operate agentic systems reliably, securely, and at scale?
We hosted a webinar on December 16 called “Beyond the ‘Magic Demo’: Getting Agentic AI to Production.“ Gio Masawi from Google Cloud (Global Solutions Manager for AI/ML) joined us, along with Jack Lockhart (North America Security Channel Sales at Google Cloud) and Arun Nandi, who’s the Chief Data & AI Officer at Carrier.
Our conversation focused on a pattern we’re seeing across enterprises. While experimentation with agentic AI is accelerating, production readiness remains uneven. The question companies have to answer is whether they have the architectural, operational, and governance foundations required to run agentic systems as part of their core technology stack. As our discussion revealed, many companies aren’t there yet.
What Changes When Agentic AI Leaves the Demo Environment
Proofs of concept are built for speed. You’re working with clean data, everything’s controlled, and there’s a high chance everything will work alright. That’s fine for testing an idea, but production is a different game entirely.
Arun Nandi brought up something he sees repeatedly: POCs rely on manually curated data to demonstrate value quickly, but production systems depend on unified, real-time data layers to operate reliably across the enterprise. As he put it, “POCs fail to move to a scale, due to the inability to bring that data fabric and that unified data layer together.”
Gio Masawi noted that teams often rush to deploy without rigorous testing beyond the “happy path.” What’s forgotten, he explained, is continuing to refine prompting, adding more data, and gauging whether the agent can actually handle what production will throw at it.
Jack Lockhart framed it differently, as a risk tolerance shift. In a POC, you’re testing a thesis in controlled conditions. But production introduces different risks entirely, and he often sees teams bolting on security solutions at the end rather than building them in from the start. Questions about confidentiality, integrity, and availability that didn’t matter in the demo suddenly become critical.
Once you actually deploy these agentic systems, they’re dealing with live data, hitting critical APIs, interacting with real users. Suddenly they need to meet the same bar as any other enterprise system—they have to be reliable, secure, auditable, and cost-predictable. Giving agents more autonomy raises those standards. And that brings us to the foundation of production readiness: trust.
Designing Agentic AI for Accountability, Not Blind Autonomy
Agentic systems are built to adapt and reason dynamically. This means you can’t trust them the same way you’d trust a traditional rule-based system. In production, trust comes from having the right controls in place, visibility to see what’s happening, and knowing who’s accountable when something goes sideways.
When we polled attendees live during the webinar, trust dominated: 44% identified trust, reliability, and security as their main production barrier, nearly double the next concern. Jack noted these numbers aligned with Google Cloud’s recent findings, where security was the top priority for 76% of respondents.
Keeping humans in the loop isn’t just a temporary fix until the technology gets better. It’s an intentional choice, especially for workflows that really matter or touch customers directly. It’s how you get the benefits of autonomy without giving up responsibility while these systems are still evolving.
Nandi emphasized that the greatest risk isn’t technical failure, but loss of trust. In customer-facing scenarios, a single incorrect action, such as exposing the wrong data or communicating inaccurate information, can damage brand credibility quickly. That’s why human-in-the-loop controls aren’t going anywhere for critical workflows, no matter how mature these systems get.
On the governance side, the teams getting this right treat agentic AI like any other risk and compliance issue. Clear boundaries around access, decision authority, and escalation create confidence across stakeholders and actually enable faster progress. But trust and governance only work if agents can access the right data in the right way.
The Data Foundations Agentic AI Actually Needs
Agentic AI only works if it can actually talk to your enterprise systems in a way that’s safe and reliable. And honestly? Integration is where a lot of early excitement hits a wall.
Arun was clear about this. He said that integration problems are really data problems in disguise. Your POC ran on clean, curated data that someone hand-picked. But in production, you need a unified data layer that updates in real-time and works across the whole enterprise. He suggests that if you get that right, you cut down on duplication, governance gets easier, and your agents can evolve without having to rebuild every single connection.
Grounding matters just as much. Techniques like retrieval-augmented generation help tie responses back to your actual enterprise data, but as Arun pointed out, “RAG is not a silver bullet.” You still need solid data quality, semantic consistency across source systems, and validation layers to ensure accuracy. When you’re looking for better outcomes, Arun noted, it typically comes from the right architecture decisions, not just from prompt engineering.
Jack added a practical perspective: sometimes simplicity works best. Rather than making systems more complex, he’s seen teams get better results by coupling known effective solutions, like traditional ML algorithms, with the flexibility GenAI provides. This approach lowers risk and delivers results faster. With the right data foundation in place, the next challenge is operational visibility.
Running Agentic AI Like a Real System, Not a Demo
Running agentic AI in production requires you to see what your agents are actually doing, trace back how they made decisions, and be able to step in when things start going off the rails.
The teams doing this well are applying the same operational basics they’d use anywhere else, like logging, monitoring, auditing, and incident response. Now, they’re adapting them for how agents work. You need to know what an agent did and why it did it. And you need ways to hit pause, make corrections, or roll things back when needed.
Gio emphasized that agentic systems force teams to rethink monitoring and management. Standard DevOps principles still apply, but observability must extend deeper—into agent reasoning, data access, and decision-making processes. Without that visibility, it becomes difficult to explain or audit agent behavior.
Jack reinforced this from a security lens: teams need detection mechanisms to surface unknown issues fast, with clean logging integrated into security systems and the ability to intervene when necessary. Production requires multiple layers of defense, assuming issues will occur and building in controls to mitigate damage. Beyond operational controls, how you design your agent ecosystem shapes both adoption and manageability.
How Agent Design Choices Affect Risk and Adoption
As these agentic capabilities get more powerful, there’s a real temptation to build agents that can do everything. That’s actually where things get risky and governance becomes a nightmare.
Gio suggested that the teams that are production-ready aren’t building these massive “do-everything” agents. What works better is giving agents clear responsibilities and maybe back them up with smaller sub-agents when needed. It’s less risky to operate, and people actually adopt them because they know what to expect. The agent does what it’s supposed to do, within boundaries everyone understands.
Smaller, purpose-built agents just make more sense when you’re trying to run this stuff for real. They’re easier to test, easier to monitor, easier to keep running smoothly. And users trust them more because the behavior is predictable and it maps to their actual workflow.
The ownership piece matters too. Arun emphasized the need for clear agent stewardship: assigning who’s responsible for each agent, maintaining traceability back to the original problem it was built to solve, and preventing uncontrolled proliferation across systems. Without this discipline, agents multiply everywhere and operational complexity spirals.
Conclusion
Here’s the foundation for agentic AI readiness: Treat agentic systems like any other critical enterprise software with proven architecture, operational rigor, and governance adapted for dynamic reasoning. Build in trust, observability, and human oversight from day one.
The teams moving past the “magic demo” are building systems they can operate confidently and trust long-term. That’s where agentic AI delivers real value.
Watch the full webinar to hear more insights from our panel, or reach out to our team if you’re ready to move your agentic AI projects from experiment to production.
