Michael GoldsteinPresident and CTO of Balto25 years of experience
Michael is President and CTO of Balto, the leading real-time guidance platform for contact centers, where he oversees engineering, product, and data science teams. With over 20 years of experience scaling startups, he holds multiple patents in AI, big data, and databases.
Articles published 10 days since last publication
Insights
The framework for building high-performing engineering teams hasn't changed, but it's no longer enough. Here's the case for adding AI fluency and a 10x mindset to the foundation that still holds.
By Michael Goldstein
10 min read