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Many people commonly confuse customer service and customer support as the same thing. However, these 2 notions are quite different in their offerings and goals. Yet companies (especially in the tech world) need them both. Why?

Traditionally, tech leaders focus on some variation of people, processes, and technology when considering how to address a problem. Design Thinking can be another versatile tool in their toolkit and provide different perspectives.

Empathy is an important yet often overlooked quality in software development. It can mean improved productivity and ultimately, greater innovation.

One of the novelties in the world of software development, these tools don’t require deep knowledge of programming languages and can save developers some time—but they also have important limitations.

With few regulations and no overarching set of principles to cover responsible AI, companies must make their own decisions about how to ensure they use AI safely and transparently.

If your business is looking to leverage clusters for processing massive amounts of data, you might need to look into these technologies.

Your company documentation is probably lacking in several ways but with just a bit of work and guidance, your developers can bring it to the next level.

It used to be all about the Silicon Valley, but there are many other regions in North America that house dynamic and vibrant tech markets and show impressive growth and results.

Using data actionably and effectively is critical to staying competitive. And datafication will prime you to do just that.

Two different NoSQL databases, both maintained by Apache, but which is the right choice for your business or project?

Containers are useful because they include all dependencies, so they don’t have to be reconfigured across various computing environments.

With the right data we can create better work environments that foster a positive culture and more productive space for our talent.

The “As code” model is booming across the software industry. With plenty of benefits and a lot of potential, here are 3 examples that illustrate why that’s happening.

While the cost of redesigning a website may be a big number at first, this practice undoubtedly helps companies improve their reach, attract more customers, and keep up with the competition.

To be most effective, these strategies should be documented within a comprehensive guide that includes who is in charge of operations and how they will be carried out.